RETURNS AND FAQ
Returns Policy
We pride ourselves on offering quality skincare and grooming accessories, but sometimes things can go wrong or customers change their minds.
We accept returns on our items within 30 days of purchase, with return by mail.
Items must be unused and unopened, unless faulty. We will check that items are unused and strictly adhere to this policy.
Please get in touch with us to arrange a return/refund./label.
We aim to provide a refund within 7 working days, subject to these terms and with no restocking fees.
FAQ
Do you have a shop?
Nay, online only.
Does anywhere stock your products?
Available now at The Kowhai Collective in Christchurch and at From $20 Barbers on Papanui road.
Are you an AI scam website?
Nay, we are real proper folks. Check out our socials to see our day to day activities and production or actual Google Reviews.
Where is my order?
Contact us if it's not arrived, we'll make it proper for thee.
Can I collect my order?
Nay, not as yet. We are too busy mekin' stuff. Pick up thy feet and go to one of our retailers, lazy bugger.
Are you're products vegan friendly?
All except the Tallow Balms.
I've seen things like this on Temu, why do your products cost more?
We use locally sourced, high quality ingredients from NZ,
hand-crafted in Christchurch in small batches. Beware that products 'born' in New Zealand probably aren't made here.
Also there are no artificial nasties or petro-chemical stuff inside our products! We are all-natural, NZ and proud.
The wax is rattling round the tin, have you shortchanged me?
No, we carefully measure out the ingredients, packing in weights varying from 51 to 57g going into our 50g tins. The rattling is because the product has become cold and has shrunk, coming away from the sides of the tin. Pop it into a nice warm room before use, the product is otherwise grand.
What's that wooden thingy with my order?
We include a small wooden spatula with some of our products, it avoids bacteria from your fingers getting into the product
and aids in removing the product from the tin.
Are the products tested on animals?
All products have been tested on real folks, nay tha's pets.
What is the shipping cost?
$6.50 with NZ Post Courier service and free if you spend over $80.
Why is your shipping priced so much for a few tins?
Sadly everything has gone through the roof in the last few years. That's the actual cost of a courier and we prefer not to use slightly cheaper postal providers with lesser reputations. Don't want to pay, go to one of the retailers, me lad.
Can I use the beard wax on my hair? Sure, but you might find it a little to stiff or difficult to work into finer hair, try the Hair Pomade, it's proper.
The beard oil doesn't have much of an aroma, whys that? Give it a gentle shake before use, the different oils might have settled. Also make sure it's been in a warm room, as Jojoba Oil can get a little viscose.
My wife doesn't like the aroma, what gives? We suggest finding tha selves a new lady.
Has tha nowt moist?
Aye, curry sauce or reet thick Northern gravy.
